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smoothstar surf trainer

SmoothStar FAQ

Product selection

Which SmoothStar board is right for me?

At SmoothStar, we've created a size selector to help our customers choose the right SmoothStar based on height, weight and surf stance. Please review this article to check which board is right for you.

Does my surfing level determine which board I should use?

No, board selection is made based on your height and weight, just like a surfboard.

Is wheel size important?

Just like choosing different sized fins for your surfboard, different sized wheels will deliver different performance for your SmoothStar. Wheel size is best chosen based on your weight, however, depending on what surface you are using your SmoothStar on (smooth or rough), or what you are trying to achieve (more hold or slide), you can change the wheel size of your SmoothStar accordingly. Read our article on SmoothStar wheel customisation for more information.

Do I need to know how to skate to ride a SmoothStar?

No, you do not need to know how to skateboard to use a SmoothStar. SmoothStar is not a skateboard but a surf trainer and has very little to do with skateboarding. With every SmoothStar purchase you are sent links to instructional videos. We also have specific SmoothStar coaches and events that can assist you and improve your riding.
Find a SmoothStar coach here.
Discover SmoothStar events here.

Will my SmoothStar board come fully assembled?

Yes, all purchases of SmoothStar complete boards come assembled. If you just purchase an individual deck, it will not come with any other SmoothStar components.

Can I test ride a SmoothStar board?

Yes, you can test ride a SmoothStar. Some of our stockists offer test riding on our boards. We do not currently offer board test riding from our European head office.

If you have any questions or concerns about our boards, please contact our customer support team on support@SmoothStar.com for Europe. Our helpful staff will be more than happy to guide you through the functionality of our boards and any other concerns. You may also choose to watch or read reviews online.

Can I customise my SmoothStar at checkout?

At the moment, SmoothStar does not have the facilities to enable customisation at checkout, however we are looking to add this option in the future.

What sort of trucks do SmoothStar use?

SmoothStar uses a standard skate truck on our boards. Upgrading the trucks to a more expensive skate truck or specialist truck brand will make no functional improvement to the way your SmoothStar performs.

SmoothStar Maintenance

How long will my SmoothStar last?

Your SmoothStar has been designed for extreme longevity. Provided you maintain the lubrication and periodic maintenance of the Thruster and board, your SmoothStar will provide many years of enjoyment.

How do you service the Thruster?

If you would like SmoothStar to service your Thruster, please purchase a SmoothStar Recondition Service, using this link. Your Thruster will be returned to you with an additional 12-month warranty. It is possible to service your SmoothStar Thruster at home. Please watch and follow the instructions in our video, How to Service and Maintain your SmoothStar.

Why is there a squeaking noise and how can it be fixed?

Squeaking coming from the Thruster mechanism is common and can be solved easily in a few seconds. The squeaking is not dangerous or damaging to your SmoothStar so there is no need to be worried!

Unfortunately, we cannot provide this oil with purchase due to the long distance it must travel to get to customers. Imagine if oil was everywhere inside the box!

To fix this problem, tip the board on its side and apply a little lubricant on the front and end of the spring inside the Thruster. Please use machine oil or sewing machine oil which is readily available in hardware stores. Don't use WD-40 as it is too light to lubricate this part effectively.

Why did I get a spare rubber part with my SmoothStar purchase?

We provide a spare rubber pivot cup for the back truck with every purchase of a complete SmoothStar. Just like the rubber on the wheels of a car wearing down over time, the pivot cup on the back truck will receive the most wear over time. This is due to the additional pivoting force exerted on the back truck.

What SmoothStar components can wear out over time and which spare parts might I need?

Bushings, wheels and the pivot cup on the back truck are all components that can wear out over time. You can easily replace these at home. All spare parts can be purchased direct from the SmoothStar website.

Shipping

How long does it take to ship within the EU?

The shipping information below relates to orders made before 9am CET (Central European Time) Monday to Friday. No orders are processed by our warehouse on weekends.

Shipping within France takes 1-2 business days for major cities and 2-3 business days to regional areas, from the day the item leaves our warehouse.

Shipping to other European countries outside France take 3 - 5 days. UK is 4 - 6 business days.

When will I get my tracking number?

After ordering your SmoothStar online, you will receive your tracking number within 24 - 48 hours (Monday-Friday). Tracking details will be sent to the email you used to purchase your SmoothStar. Please check your junk folder if it doesn't appear in your email inbox.

If you do not receive your tracking number from SmoothStar within 72 hours (business days only), please contact SmoothStar support on support@SmoothStar.com

How do I track the delivery of my item?

After ordering your SmoothStar online, your tracking number will be sent to your email address. Follow the instructions within the email.

How much does shipping cost?

Please note the below prices may fluctuate due to fuel surcharges.

Shipping from the European website:
France - €5
Spain - €7
Germany - €5
UK - €10
Russia - €20
Netherlands - €5
Ireland - €7
Italy - €7

What happens if my item gets stuck in Customs?

Items held in customs usually require an import tax to be paid before the item will be released.

If your SmoothStar is held in customs, you will receive an official notification from the Customs department in your country. Follow the instructions in the Customs notification.

Stockists & Retailers

How do I become a SmoothStar stockist or distributor?

SmoothStar products have been specifically created as a surf trainer to improve surf progression. Our products are to be used this way rather than to be identified as a skateboard and lifestyle product.

To become a SmoothStar stockist, you must meet the minimum requirements of selling surf related hardware. If you would like to apply to become a stockist, please contact support@SmoothStar.com.au in Australia or support@SmoothStar.com in Europe.

To become a distributor, we prefer that you have a background of distributing technical surf hardware. Minimum order volumes apply. If you would like to apply to become a distributor, please contact support@SmoothStar.com.au in Australia.

Does SmoothStar discount their products?

As a functional surf trainer, SmoothStar is not affected by fashion or seasonal changes. Our products are always in demand worldwide so we rarely offer discounts.

Is SmoothStar available on eBay or Amazon?

SmoothStar does not support dedicated online retailers such as Amazon, eBay, SurfStitch and Blue Tomato etc as it is difficult to incorporate SmoothStar brand and selling guidelines.

How should I display SmoothStar in my shop?

SmoothStar boards are generally displayed vertically so customers can easily identify the difference in sizes. For more information on how to display SmoothStar in your surf shop, please refer to your account manager.

Distribution

What sort of distribution is available?

SmoothStar has a worldwide distribution network. We mainly focus on exclusive distributions and fostering close relationships with our distributors.

To become a distributor, we prefer that you have a background in distributing technical surf hardware. Minimum order volumes apply. If you would like to apply to become a distributor, please contact support@SmoothStar.com.au in Australia.

What countries are currently covered by pre-existing distribution relationships?

We currently have distribution partners in Australia, China, Chile, Costa Rica, France, Peru, Poland, Portugal (non-exclusive), New Zealand, Norway, Mexico, Russia (non-exclusive), South Africa, South Korea and Taiwan.

Support & Help

What support does SmoothStar offer?

SmoothStar has a dedicated support team available to support you with any questions you might have about our products. If you have any doubt about which product is right for you, we highly recommend you contact us.
Alternative options of support are:
Via email  support@SmoothStar.com
Via WhatsApp by phoning +61 (0) 415 360 450
Via Facebook messenger via https://www.facebook.com/SmoothStarskate

We do not offer reliable support via Instagram Messenger.

What languages does SmoothStar support?

At SmoothStar, we support the following languages:
English
Spanish
Portuguese
Japanese

Our website is also translated into German and French.

Can I speak to SmoothStar Support over the phone?

Yes. We are available within the working hours of 8am-5pm AEST (Sydney time) Monday to Friday.
Please call +61 (0) 415 360 450

Surf Coaching

Does SmoothStar offer surf coaching?

Yes. SmoothStar coaching is available and open to any level. You can find information on upcoming SmoothStar coaching events in your area by signing up for notifications on our website.

For Europe, register your interest here.

Can you recommend a surf coach in my area?

You can search for SmoothStar approved and recommended coaches in your area on our website.
For

How do I become a SmoothStar coach?

SmoothStar is by far the most recognised and established on-land surf tool within the surf coaching framework. If you are already a certified surf coach and would like to become a SmoothStar coach or incorporate SmoothStar into your surf school, please apply via this page.

How can I add SmoothStar to my surf school?

SmoothStar is by far the most recognised and established on-land surf tool within the surf coaching framework. If you are already a certified surf coach and would like to become a SmoothStar coach or incorporate SmoothStar into your surf school, please apply via this page.

Do you have video tutorials?

SmoothStar will soon have various training material to help people improve their surfing on land. Stadby for details. 
SmoothStar will soon have various training material to help people improve their surfing on land. Stadby for details. For a range of SmoothStar support videos and video tutorials please download the SmoothStar app on the App Store or Google Play free of charge or go to our YouTube channel.

Do you provide public training clinics?

Yes. SmoothStar runs free public events open to any level. You can find information on upcoming SmoothStar coaching events in your area by signing up for notification on our website.

For Europe, register your interest here.

Do you provide private training clinics?

Yes. You can arrange a private training clinic with one of our SmoothStar recommended coaches. Locate a coach in your area on the links below:

For SmoothStar coaches in Europe, go here

What is the best way to travel with my SmoothStar?

The best option is to take the Thruster and back truck out and put them in your luggage (we recommend you put them inside a sealed bag to avoid any oil contamination on your clothes). In most cases, you will be able to take your board with you as part of your carry-on luggage. Before you travel, check with your airline to ensure your carry-on bag complies with airline requirements.

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